Application Deadline: 15 Oct 2016
• Interacting with customers through inbound calls and emails. Assisting with general information, reservation, and cancellation, modification of flight bookings for direct clients, corporate companies and travel / ticketing agents.
• Handling reservations requests for direct clients, corporate companies and travel/ ticketing agents.
• Arranging itineraries and routing for passengers at request of customer or ticket agent, using timetables, airline manuals, reference guides, booking system and tariff book.
• Makes use of the on-line reservation system to determine space availability, book and issue the ticket.
• Communicating/ corresponding with customer or ticket agent (any industry) with regards to changes in flight plans, cancellations and confirmations. May maintain advance or current inventory of available passenger space on flights.
• Advice load control personnel and other stations of changes in passenger itinerary to control space and ensure efficient utilization of seating capacity on flights.
• Controls the issuance of tickets for the group booking received from company’s main agents.
• Responsible for the remittance of daily ticket sales collection..
• Coordinates duties with Sales/ Reservations Manager, Operations and Accounts Departments.
• Handles special requests such as (but not limited to) private charters, transfers, VIP, blocking etc.
• Handles related office work connected to processing reservations e.g. printing, sorting and filing
• Prepare and send new offers.
• Check with agents weekly to see if there is any assistance, question or problem
• Communicate rates and schedule whenever there are changes
• Advise details to the customers like: check in time, child and infant bookings, luggage allowance, insure all PASSENGER details are in the system (name, contact details)
APPLY NOW
SENIOR - IATA Certificated Sales Person POSITION DESCRIPTION:
Position Description Document (download)APPLICATION INSTRUCTIONS:
Position Description is Uploaded - Duties and Responsibilities• Interacting with customers through inbound calls and emails. Assisting with general information, reservation, and cancellation, modification of flight bookings for direct clients, corporate companies and travel / ticketing agents.
• Handling reservations requests for direct clients, corporate companies and travel/ ticketing agents.
• Arranging itineraries and routing for passengers at request of customer or ticket agent, using timetables, airline manuals, reference guides, booking system and tariff book.
• Makes use of the on-line reservation system to determine space availability, book and issue the ticket.
• Communicating/ corresponding with customer or ticket agent (any industry) with regards to changes in flight plans, cancellations and confirmations. May maintain advance or current inventory of available passenger space on flights.
• Advice load control personnel and other stations of changes in passenger itinerary to control space and ensure efficient utilization of seating capacity on flights.
• Controls the issuance of tickets for the group booking received from company’s main agents.
• Responsible for the remittance of daily ticket sales collection..
• Coordinates duties with Sales/ Reservations Manager, Operations and Accounts Departments.
• Handles special requests such as (but not limited to) private charters, transfers, VIP, blocking etc.
• Handles related office work connected to processing reservations e.g. printing, sorting and filing
• Prepare and send new offers.
• Check with agents weekly to see if there is any assistance, question or problem
• Communicate rates and schedule whenever there are changes
• Advise details to the customers like: check in time, child and infant bookings, luggage allowance, insure all PASSENGER details are in the system (name, contact details)
APPLY NOW
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